If your child is experiencing respiratory distress or rapidly worsening symptoms, please call 911 for immediate assistance.
Our office remains open during regular 9-5 business hours. Our answering service and night nurses are currently being inundated with after hours phone calls. Calls are triaged by acuity/urgency and there will be prolonged wait times for non-urgent phone calls.
Please do not call back multiple times as this does not decrease your wait time. Wait times may be an hour or longer but you will have your call returned.
We ask that prescription refill requests, non-urgent concerns, and questions about Coronavirus, be saved for during our business hours, in order to decrease the call volume overnight so we can better serve those with an urgent issue.
If you have a question about Coronavirus outside our business hours and feel it can not wait until the morning, please contact the NYS hotline at 888-364-3065 or see the resources available at https://www.cdc.gov/coronavirus/2019-ncov/index.html.
The Upstate hotline is also available at 315-464-3979 from 7am to 11pm.
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